Support

Help with Tendi, your data, and the app.

Contact us

Email support [at] tendijournal [dot] app.

We read every message and will reply as soon as we reasonably can.

Frequently asked questions

Is my data private?

Yes. Tendi stores journal content on your device by default. If you enable iCloud sync, it syncs through your personal Apple iCloud account, not a Tendi journal server. Optional analytics are off by default and never include journal content.

Do I need an account?

No. Tendi is built to work without an account.

How much does Tendi cost?

Tendi is free, with no subscriptions and no ads. If you would like to support the work, you can buy us a coffee.

Which devices are supported?

Tendi supports iPhone on iOS 17.2 or later. Its Apple Watch companion app supports watchOS 10 or later.

How do I export or back up my journal?

A Tendi backup is the only export format capable of a complete restore. It includes entries, activities, settings, and Important Days, and can include photos and voice notes when you select those options. JSON includes entries and Important Days, CSV includes entries, and PDF creates a readable report rather than a backup. Use a full Tendi backup when moving your journal to a new device.

How do I delete my data?

You can delete individual entries or use Delete All Data in Tendi settings. Delete All Data also cancels Tendi reminders and Important Day notifications. If you use iCloud sync, make deletion changes inside Tendi so they can sync through your personal iCloud. Deleting the app only removes that device's local copy; it does not issue iCloud deletions, so synced data may remain in iCloud or on other devices and may return after reinstall. You can also manage Tendi data through Apple's iCloud settings.

Does Tendi work offline?

Core journaling, history, maps, and local insights work offline. iCloud sync and external resources such as Find a Helpline need an internet connection.

How do I report a bug or request a feature?

Visit Tendi Feedback or email support [at] tendijournal [dot] app. In-app bug reports prefill the app version, build number, device model, and OS version; you can edit the message before sending it.

Send feedback or report a problem

Share an idea or report a problem through Tendi Feedback, or email support [at] tendijournal [dot] app.

In-app bug reports include editable app and device details to help us investigate. Please do not include sensitive journal content unless you want us to see it.

Privacy

Read the Privacy Policy for details about local storage, optional iCloud sync, HealthKit, analytics, and support emails.

In a crisis

Tendi is a journaling tool, not a crisis or medical service. If you are in immediate danger, contact your local emergency services. You can also find support resources for your country through Find a Helpline.